Payouts are processed weekly on Wednesdays to the bank account registered with us, provided that your Stripe Connected Account shows a positive balance on the cutoff date. All transactions generated from the last payout up to and including the day before the current payout are taken into account. You can find more information about your Stripe connected account balance here: How do I know my Stripe account balance?

Please note that an order will not be credited to your Stripe connected account until the status is set to "shipped".

Which transactions affect the payout amount?

All incoming and outgoing payment flows converge on your Stripe connected account. This means that both sales and charges affect your account balance.

When outgoing payments exceed incoming payments, the account balance slips into the negative. Only when there is a positive balance on the account again will a payment be made.

The following factors can cause a negative balance:

• returns
• cancellations (after dispatch)
• special refunds
• monthly marketplace fees
• marketing services
• registration fees

What happens in case of a negative balance?

When outgoing payments exceed incoming payments, the account balance becomes negative. 

If the Stripe connected account has a negative balance for a period of more than 2 weeks, we will debit this negative amount from your bank account in accordance with our General Terms and Conditions.

We kindly ask you to refrain from making transfers in order to settle a negative balance! The balance is settled exclusively through the direct debit process described above.