The returns import can only be used if we have activated your shop for it. As soon as this is the case, you will find the returns import under the navigation point Imports & Exports – Returns.
The import is SKU based, i.e. it can only be used if a SKU exists in our system for all offers. If no SKUs have been specified yet, you are welcome to enter them manually or import them via the product import.
The file for the returns import must contain the following three columns:
- SKU
- Quantity (number of products of this SKU that were returned)
- Order number (8-digit Avocadostore order number)
Below you will find a sample file for this.
Once you have added the returns data to the file and uploaded it in the Returns Import, the status of the corresponding items within the orders will automatically be set to "Retoure angekommen" (returns received) and repayment to customers is initiated.