You can set the return conditions for your shop in your settings under shipping settings (Versandeinstellungen).
You can choose from four options:
- "We include a return label with the package for free return"
- "The customer can create a return label for free return in our returns portal" (link to your own returns portal must be provided)
- "Upon request, we will forward a return label to the customer for free return" (email address for contacting you must be given)
- "The customer shall bear the costs of the return shipment"
The cancellation policy must also state whether you as the seller or the customer must pay for the return shipping.