On-demand production offers many advantages but also requires clear communication with your customers. To ensure buyers know what to expect, please keep the following points in mind:
1. Set Realistic Delivery Times
Since on-demand products are only manufactured after an order is placed, delivery times may be longer than for mass-produced items. It’s best to set a slightly longer delivery time to avoid delays and provide customers with a realistic expectation.
2. Mention It in the Product Description
Clearly state in the product description that the item is produced on demand. This ensures transparency and helps prevent misunderstandings about availability.
3. Observe the Return Policy
On-demand products are also subject to legal withdrawal rights. Customers have the right to return these items—just like other products—unless they have been individually personalized. Be sure to mention this in your terms and conditions as well as in the product description.