The first point of contact for customers is the Avocadostore customer support team. We handle first-level support on your behalf, particularly issues related to ordering and payment, as well as questions about shipping status, provided you have entered a tracking number in the system. Our team responds to as many inquiries as possible directly, without needing to contact you. We also take care of cross-marketplace questions, since under the marketplace model many customers place orders with multiple merchants at the same time.
For complaints about a specific order or detailed questions about your products, we forward the communication to you. For this, you provide us with a contact email address that our team can use to reach you.
Questions asked directly on the product page are automatically sent to you by email. You can answer them publicly on your shop page so other customers benefit as well. As long as the product description is complete, the number of such inquiries is usually very low. Product-related questions can only be asked by customers with a registered account, while orders can also be placed as a guest.