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  1. Marketplace Help Center
  2. Orders & Refunds

Orders & Refunds

Manage orders

  • How do I process an order?
  • What happens when I adjust the status of an order?
  • How do I handle an unpaid prepayment order?
  • How do customers receive the tracking information for their parcel?
  • I work with a different shipping service provider
  • I cannot deliver one or more items from an order
See all 8 articles

Shipping

  • The perfect parcel
  • How do I deliver to a "Packstation"?
  • How do I create invoices for customers?
  • How can I send invoices to customers by email?
  • The package has been lost during shipping

Returns Processing & Refunds

  • I have received a return
  • How do customers receive their refund?
  • A package could not be delivered and was returned to me
  • The returned goods have arrived damaged
  • How can I offer an exchange to my customers?

Customer Service

  • How do I provide excellent customer service?
  • How can I contact customers?
  • Who do customers contact if they have questions?
  • I can not meet the stated delivery time
  • How do I answer a customer question under my product?
  • How can I respond to reviews on the product?
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