Orders & Refunds

Manage orders

• Is it possible to place a test order?
• How do I process an order?
• What happens when I adjust the status of an order?
• How do I handle an unpaid prepayment order?
• How do customers receive the tracking information for their parcel?
• I work with a different shipping service provider

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Shipping

• The perfect parcel
• How do I deliver to a "Packstation"?
• How do I create invoices for customers?
• How can I send invoices to customers by email?
• The package has been lost during shipping

Returns Processing & Refunds

• Am I allowed to exclude returns for my products?
• I have received a return
• How do customers receive their refund?
• A package could not be delivered and was returned to me
• The returned goods have arrived damaged
• How can I offer an exchange to my customers?

Customer Service

• Where and how are customer inquiries processed?
• How do I provide excellent customer service?
• How can I contact customers?
• Who do customers contact if they have questions?
• I can not meet the stated delivery time
• How do I answer a customer question under my product?

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