Your customers will receive a shipment tracking with the shipment confirmation by email as soon as the order or an individual item is marked as "shipped". For this to happen, the following sequence must be followed so that customers can view the shipment tracking:

1. Enter shipment number and select shipping service provider.

2. If the entire order is shipped (this is the normal case), click "Ship Order" - the "shipped" status will be applied to the unprocessed or accepted items, any canceled items will be skipped and not marked as shipped.

In the unusual case of several separate shipments: Mark all items included in this shipment individually as "shipped". Then repeat the entire process for the next shipment. (The shipment data of the first shipment will be overwritten).

In the shipment notification and in the order overview, customers can then access the  tracking via a link.

If you save the shipment number only after you have booked the shipment, customers will receive a shipment notification without tracking.

Also interesting: How do I reduce the number of undeliverable packages?

You prefer to work in an automated way?

Would you like to transfer the shipment data to us automatically without having to make any manual adjustments? Here you will find information on importing shipment data: How to import the shipment data?