Manage orders
- How do I process an order?
- What happens when I adjust the status of an order?
- How do I handle an unpaid prepayment order?
- How do customers receive the tracking information for their parcel?
- I work with a different shipping service provider
- I cannot deliver one or more items from an order
- My customer would like to cancel the order
- How can I refund money to customers for extraordinary reasons (e.g. in case of a complaint)?