Prepayment orders will not be processed until payment is received. They appear in the shop backend for your information only.
Customers can pay their order within 16 days. If we do not receive the money within this period, the order will automatically become invalid and disappear from your view.
In our system the stock for an prepayment order is reserved for 7 days. If the payment is not received within these 7 days, the stock will be released again.
If the inventory has slipped to 0 by the time a delayed payment is received, so that you cannot fulfill the order, please post a vendor cancellation (Händlerstorno) and contact our customer service. The cancellation will then be settled commission-free in your favor.
See also: How does a negative stock come about?