As soon as you have received a return, it must be set to "Retoure angekommen" (return received) in the shop backend within 7 days, so that the payment to customers can be made in time and within the legally prescribed framework of 14 days.
Once you have posted the return, customers will receive an email announcing your refund and the inventory will increase in our system by the number of returned items.
Your Stripe account will subsequently be debited with the value of the returned items and we will simultaneously refund you the commission for the corresponding items. The chargeback to the customer is done automatically in the background.
You would like to book several returns at the same time? Please use our CSV returns import for this purpose.